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Tata Group is one of the biggest business houses in India. It has established its name in almost every sector in India. Making a mark in the IT sector is TCS Eserve which is a subsidiary of Tata Consultancy Services.
About
TCS Eserve was formed as a part of the bigger Tata Consultancy Service known as TCS to handle its BPO sector. It became a part of the TCS BPO group which handles client requirements pertaining to information technology and business solutions. They handle clients in various sectors right from Banking and Financial sector to travel and tourism. It serves as an integral part of TCS. TCS Eserve works independently and has its way of functioning, however as it is part if the Tata group it has a reputation to maintain. They follow the core principles which are followed at Tata group. They have an excellent track record in exceeding client expectation, ensures quality work at all times without exceeding the budget. They have more often than not set a benchmark in the industry. They provide one of the best call center services for its clients in the country.
Industry Expertise
They have clients which operate in various industries. Their offer transaction dispensation services for their clients which include functions like collection service, customer service and payment services. These services are performed for their clients in the banking and financial sector. They also provide service in travel and tourism industry like ticket booking, data management, customer management. They also perform the task of software testing, software verification, software validation which is used for validation. This function is performed for their clients which are a part of the information technology industry. With clients spread over such diversified domain, TCS Eserve makes sure that they train their staff very effectively before they perform their task.
Training and Facilities
TCS has a very well planned training program. They don’t mind hiring fresh graduates and grooming them into able working professionals. They have industry recognized trainers who see to it that the recruited employees are correctly tested before they start the actual work for their clients. Before they are certified to work, they are assessed at various levels. Hence one can be rest assured that only the best people work at TCS Eserve. The training and working facility are state of the art and they make sure that the employees are comfortable in their work space. One such example is the TCS Eserve Chennai office located at Mount Road, Chennai.
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