Tata Photon (Customer Care)

3.6 12193 Votes

Hours of Operation (View all)(Show less)

  • Today08:00 am - 12:00 am Open
  • Monday 08:00 am - 12:00 am
  • Tuesday 08:00 am - 12:00 am
  • Wednesday 08:00 am - 12:00 am
  • Thursday 08:00 am - 12:00 am
  • Friday 08:00 am - 12:00 am
  • Saturday 08:00 am - 12:00 am
  • Sunday 08:00 am - 12:00 am

FREE Home Delivery, and 10% Off for First Time Users
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Tata Photon Customer Care in Delhi

Tata Photon is a service provided by Tata that gives internet at a very high speed through a USB modem. It helps you to get connected to the internet anywhere and anytime. However as was a new service, people had a lot questions before using it. Hence to solve all their queries Tata Photon Customer Care was started.

Features

Tata Photon Customer Care has proved to be a very important aspect in the success of Tata Photon. The service is as efficient and as fast as the internet provided by them. They have a dedicated line which is toll free for its customer. There is a different Tata Photon toll free number for customers wishing for a new connection and there is a different number for existing customer. This is done because the customers wanting a new connection have a whole set of different questions than the one who already have a connection. This also prevents congestion of telephone lines and every customer is dealt with at the earliest.

Services provided by Tata Photon

Tata Photon Customer Care provides one of the best customer services in its sector. The minimum hold time to get connected to an executive is 15 – 20 seconds for a Tata Photon Customer Care number. The executives are given adequate training before they attend to a customer. Proper practice in areas like objection handling, troubleshooting are given to the customer service executive. They are very polite and friendly and try to resolve the customers query no matter how difficult it may seem. Every customer is made to feel special and they are not taken for granted and put on unnecessary long hold times.

Complaint Procedure

Every customer is first connected to the dedicated customer service helpline. All the queries related to Tata photon plans and services are solved on the first contact. However, if the customer is not happy with the response he has received from the customer service executive than he can register a complaint. The complaint can be registered online or they can reach out to the nodal officer. If the customer is not happy with the response of the nodal officer then the customer can file an appeal at the appellate authority. Once an appeal is filed the query is dealt one a priority basis. Apart from all this, they also have a public grievance cell where the customer can mention the trouble they are facing and get their query resolved. These grievance cells are placed all over India and one of them is at New Delhi.

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Contact Information Of  Tata Photon (Customer Care)

1800266121

New Delhi, Delhi - 110001

www.tataphoton.com

Tata Photon (Customer Care),

New Delhi, Delhi - 110001
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