Many customers appreciated the wide range of clothing options available at Nilibar, including traditional and contemporary Indian attire.
Some reviews mentioned the high quality of fabric and attention to detail in embroidery, especially in traditional outfits like lehengas.
The helpfulness and professionalism of staff members like Rahul Chopra, Basant Singh, Rajiv, Rajeev, and Sonam were highly appreciated by several customers. They were praised for their friendly nature, marketing skills, knowledge about the products and styles that suited their customers' preferences.
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What can be improved
Some negative reviews cited issues with customer service such as rude behavior from store owners or staff members not responding to calls or ignoring worker requests for help.
A few reviews mentioned that some clothes looked overcrowded or cheaply made compared to the high prices they paid. A couple of reviewers also claimed that they were sold defective items which could not be returned later.
Despite mostly positive reviews about staff members such as Rajan ji or Sonam helping customers find suitable items, one negative review cited a case where an outfit was sent in the wrong fit even after measurements were given.
*BETA VERSION - Likes and suggested improvements are based on the reviews across the web