Some users appreciated the online portal and renewal process which is streamlined and hassle-free.
A few users mentioned that the staff was helpful, courteous, and answered all their queries patiently.
One user praised a particular staff member for going out of their way to help them with their application and solving problems.
What can be improved
Many customers complained about the poor service of the MMC staff, stating that they don't answer calls or reply to emails promptly.
Several users mentioned that the technical helpline is mostly busy or doesn't exist. The online portal has issues, and it's challenging to get work done through it.
Some reviews mentioned that the staff is unprofessional, rude, unhelpful, lazy, and behaves as if they are doing a favor by helping doctors.
*BETA VERSION - Likes and suggested improvements are based on the reviews across the web